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Frequently asked Questions


General Questions

Does the name "Dolce Gusto" have a meaning?

“Dolce Gusto” is Italian and literally translated stands for sweet taste. The name NESCAFÉ® Dolce Gusto® also connotes Dolce Vita, describing the relaxed Italian lifestyle. It stands for pleasure and enjoyment and particularly enjoyment of a great cup of coffee.

What's so special about NESCAFÉ® Dolce Gusto®?

State of the art coffee technology with 15bars pressure, a stylish design and selected high quality ingredients make the NESCAFÉ® Dolce Gusto® experience unique.

What makes NESCAFÉ® Dolce Gusto® different from competitors?

NESCAFÉ has an extensive worldwide experience in the overall coffee market and a joint venture with KRUPS®, a leader in the coffee machine industry.

The exclusive NESCAFÉ® Dolce Gusto® system allows preparation of a broad range of beverages including finest Espresso and frothy milk for Cappucino. All this in just one machine, offering consumers a broader choice and more convenience than many existing competitors.

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Where can I purchase NESCAFÉ® Dolce Gusto® products?

NESCAFÉ® Dolce Gusto® products are available in the following e-commerce
- Shopee  

Is your website secure?

The NESCAFÉ® Dolce Gusto® website adheres to best practice e-commerce security measures.

About The Capsules

How many coffee capsules will I need for one cup?

All our drinks require one or two coffee capsules. The amount of water you add to each is of course up to you, but our suggestion for how to prepare each hot drink is printed on the box. If you have an automatic machine, you can follow the bars on the capsule and match this up to the number of bars you select on your coffee machine’s volume selector. This gives you the right serve every time.


How do I know which coffee capsule to use for which drink?

The top of the coffee capsule will tell you which drink it is, but you will need to look at the colour of the base to see which kind of capsule it is (whether it is milk or coffee) :

  • Milk capsules have a white base
  • Coffee & chocolate capsules have a black or dark brown base

What do the bars mean on NESCAFÉ® Dolce Gusto® capsules?

The bars on the NESCAFÉ® Dolce Gusto® capsules reference how much water and/or milk is required to get it to the right strength. On our automatic coffee machines, you can set the water level according to the recommended bars.

What is the shelf life of NESCAFÉ® Dolce Gusto® capsules?

NESCAFE Dolce Gusto capsules are all produced with 12 months of shelf life. The importing and distributing process can take up to 2 months. After which, the shelf life of our capsules will end up with 6 to 10 months of validity when they reach you.

What is the minimum shelf life of your selling capsules?

Nestlé’s policy is to sell products with at least 4 months validity. This applies to the retail channels for our consumers’ optimal enjoyment of our products.

Is it safe to consume your products if it's less than the minimum sales shelf life?

Yes, our products are still perfectly fine and in good condition if it’s less than the minimum shelf life. Our capsules are produced to be stay valid down to the last day of the expiry date for maximum enjoyment period of our beverages.

About The Machines

How does the machines work?

The NESCAFÉ® Dolce Gusto® machine pumps water into its capsules at up to maximum 15 bar pump pressure. The high pressure, and the smart capsule design, deliver an even distribution of pressure to extract the coffee’s full flavour. The system uses a pump pressure similar to that of professional machines.

What capsules is compatible with the NESCAFÉ Dolce Gusto coffee machines?

The capsules that are compatible with NESCAFÉ® Dolce Gusto® machines are our NESCAFÉ Dolce Gusto and Starbucks by NESCAFÉ Dolce Gusto capsules.

How do I know when my NESCAFÉ® Dolce Gusto® coffee machine needs descaling?

Most of our coffee machines have an alert to tell you when it needs descaling and after a set number of uses, an orange or amber light will show up, which is the machine’s way of telling you it’s time for descaling. If your machine doesn’t have this feature, make sure to clean it every 3 to 4 months.

How to descale NESCAFÉ® Dolce Gusto® coffee machines?

Over time, limescale slows waterflow, reduces the capacity and could reduce the effectiveness of heating the water used to make your drinks. Descaling every 3-4 months gets rid of the build-up of limescale, keeping water flow fast and pump pressure high. It’s super simple to descale your Dolce Gusto® coffee machine, check out our guide and find out what you need to do.


Where can I buy NESCAFÉ® Dolce Gusto® kit?

You may purchase our descaling kit on our e-commerce platform:

  • Shopee
  • Lazada

What happens if I still face problems with my NESCAFÉ® Dolce Gusto® coffee machines?

You may contact our customer service at 1800 88 3633 or submit your inquiries on our NESCAFÉ® Dolce Gusto® Contact Us Page. Our dedicated agent will help you to solve the problems over the phone or may direct and refer you to the service centres where repair service will be provided.

Policies

Privacy Policy

We are committed to protecting your private information. Read the details of our Privacy Policy.

Terms & Conditions

Read the details of our Terms & Conditions.

Machine Warranty

Terms & Conditions:
  • Customer needs to register the product warranty within 14 days from date of purchase
  • The warranty will only be considered valid, when customer received an email confirmation from us.
  • In the event the proof of purchase is suspected to be invalid or has been tampered with, product warranty will be null & void.
  • Warranty Period: Inclusive of Parts and labour from the date of purchase.  For a specific period and as per stipulated.
  • The Warranty is not transferable.
  • The warranty will not apply, should the product become defective due to the following:
    • Accidents, misuse or abuse
    • Use of wrong power supply / voltage
    • Natural disasters, e.g. lighting, flood, earthquake, fire, etc
    • Normal wear and tear
  • The warranty becomes null & void if at any time during the warranty period, any part of the machine has been dismantled, parts changed or repaired by any other person other than an authorized technician of the company
  • We reserve the right to repair / replace defective machine partly or wholly.
  • The receipt & confirmation email from Visionary Solutions must be presented when making any claims.
  • Customer is responsible for the transportation cost to & from our Customer Care Centre or appointed Agent. Before the release / return of repaired product / machine, transport which may include courier cost, must be settled 1st. The exception will be customer pick up the product from our Centre or appointed Agent.

Product Warranty – Duration:
  • Nescafe Dolce Gusto Genio S Touch: 2 Years
  • Nescafe Dolce Gusto Genio S Plus: 2 Years
  • Nescafe Dolce Gusto Genio 2: 2 Years
  • Nescafe Dolce Gusto Piccolo XS: 2 Years