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Frequently asked Questions


Capsule Expiry Enquiries

What is the shelf life of your capsules?

NESCAFE Dolce Gusto capsules are all produced with 12 months of shelf life. The importing and distributing process can take up to 2 months. After which, the shelf life of our capsules will end up with 6 to 10 months of validity when they reach you.

What is the minimum shelf life of your selling capsules?

Nestlé’s policy is to sell products with at least 4 months validity. This applies to our webshop and retail channels for our consumers’ optimal enjoyment of our products.

Is it safe to consume your products if it's less than the minimum sales shelf life?

Yes, our products are still perfectly fine and in good condition if it’s less than the minimum shelf life. Our capsules are produced to be stay valid down to the last day of the expiry date for maximum enjoyment period of our beverages.

General Questions

Does the name "Dolce Gusto" have a meaning?

“Dolce Gusto” is Italian and literally translated stands for sweet taste. The name NESCAFÉ® Dolce Gusto® also connotes Dolce Vita, describing the relaxed Italian lifestyle. It stands for pleasure and enjoyment and particularly enjoyment of a great cup of coffee.

What's so special about NESCAFÉ® Dolce Gusto®?

State of the art coffee technology with 15bars pressure, a stylish design and selected high quality ingredients make the NESCAFÉ® Dolce Gusto® experience unique.

What makes NESCAFÉ® Dolce Gusto® different from competitors?

NESCAFÉ has an extensive worldwide experience in the overall coffee market and a joint venture with KRUPS®, a leader in the coffee machine industry.

The exclusive NESCAFÉ® Dolce Gusto® system allows preparation of a broad range of beverages including finest Espresso and frothy milk for Cappucino. All this in just one machine, offering consumers a broader choice and more convenience than many existing competitors.

I am having problems viewing the entire website

In order to use this site, you must have "cookies" enabled on your computer. To do this, go to "Tools" on your Internet browser, and then select "Internet Options". From there you will need to adjust your security or privacy settings to allow all cookies. This website WILL NOT work properly unless you do this. For Apple Macs please consult your relevant technical help team.

If you are using Firefox browser, during your first visit to the site you will encounter warning “The connection is untrusted”. To proceed, click on the option “I understand the technical risks”. You will encounter this only once and will not have to do it again on your next visit.

Where can I purchase NESCAFÉ® Dolce Gusto® products?

NESCAFÉ® Dolce Gusto® products are available in the following e-commerce
- Shopee  

Is your website secure?

The NESCAFÉ® Dolce Gusto® website adheres to best practice e-commerce security measures.

Your Account

I am new to NESCAFÉ® Dolce Gusto®, how do I register?

Click on Register Now on the top menu to complete your details.

If you would like further advice on how to register, please call our Consumer Service team at 1 800 88 3633.

Why do I have to register?

You will need an account in order to shop online and also to receive monthly newsletter update through email on new machine range, flavours, accessories and exclusive offers.

I have registered my machine at the GroupSeb website. Why do I need to register again?

Registration at GroupSeb website is only for your machine warranty. To be able to enjoy NESCAFÉ® Dolce Gusto® benefits and shop online, you will need to create an account with us.

I have not received the confirmation email to complete my registration to activate my account. What should I do?

Please check in your junk mail folder. If you cannot find the email, you can request for a new confirmation email. Just log in at the top right hand side of the screen using your email and password. You will then be prompted to enter your email address and a confirmation email will automatically be sent. Once you have clicked on the link in the confirmation email that you received, your account will be fully activated.

Please note if you fail to activate your account within 20 days, your account will be automatically deleted as this website adheres to Nestle Privacy Policy. We will not be able to retrieve your account or any detailes (such as code) and you will need to re-create your account. However, you will not be able to re-enter any codes that you have submitted earlier and we will not be providing you with a new one. Hence it is important for you to complete the process up to the activation of your account immediately upon registration.

I forgot my login information. What should I do?

NESCAFÉ® Dolce Gusto® website uses the combination of email and password in order to log into an account. If you forgot the email address that you used to create your account, please contact us. Remember, we need to do validation prior providing you with this information.

To reset your password, click "Forgot your password?" at the bottom left hand corner of the login box and enter your email address. An email will be sent to you with a link that will bring you to a page for you to create new password. Please remember that password field is case sensitive.

How can I change my account details?

To change your details, please log into your account using your login information and click on "Profile & Account".

If you changed your email address, a confirmation email will be sent to you. Please follow the instructions in this email to confirm the changes. You can call one of our Customer Service representative at 1 800 88 3633 for advice on how to change account details.

How do I close/delete my account?

To close/delete from NESCAFÉ® Dolce Gusto®, please log in using your login information and click on "Profile & Account" and then click on "Delete Profile".

Please note that once your account is deleted, we will not be able to retrieve your account or any detailes (such as code) as this website adheres to Nestle Privacy Policy. If you want to become a member again in the future, you will need to re-create your account. However, you will not be able to reenter any codes that you have submitted earlier and we will not be providing you with a new one.

How do I subscribe/unsubscribe to NESCAFÉ® Dolce Gusto® newsletter?

To subscribe to NESCAFÉ® Dolce Gusto® newsletter, please log in using your login information and click on "Profile & Account". Check the box for newsletter subscription and click button "Save". You will receive notification email confirming your subscription.

To unsubscribe, please log in using your login information and click on "Profile & Account". Uncheck the box for newsletter subscription and click button "Save". It will take some time to take effect and we cannot guarantee to stop any mailing activity already in production for the next couple of months.

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Machine Warranty

Read the warranty to learn how KRUPS® covers your machine purchases.